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Valid from 11.12 2020

Webshop

AURINKOKAAMOS 
Sarapolku 14 
45120 KOUVOLA, FINLAND  

Business ID FI22691682 

Tell +358 40 750 3951 

Aurinkokaamos sells products to adult individuals in Finland. All prices include VAT. We reserve the right to change prices and delivery charges law.

How to order

Products can be ordered online store's website by moving them to the cart. The order will be finalized by adopting a shopping cart content of the cash desk. You will then receive an automatic order confirmation. The order confirmation does not include shipping costs. All customer data is treated confidentially. When placing an order sought contact information will not be used for purposes other than order delivery, or the occurrence of ambiguities researching, unless otherwise specifically indicated. When you order online shop you require is aware of and be bound by the then-current terms of delivery. 

An incorrect phone number may prevent the parcel from being delivered.

Delivery Methods

You can see the delivery costs of your order on the delivery and payment methods selection page. 
We reserve the right to change prices!    

Delivery

We are not responsible for delays caused by delays, or for consequential damage caused by force majeure. 

Right of cancellation and return policies

We strive to deliver orders as soon as possible (2-5 days). If the delivery time changes, we will inform you about it on Aurinkokaamos'  front page. We are not responsible for delays caused by force major or indirect inconvenience caused by delays.
You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving the order. You must indicate your name, address, order date, product in the cancellation notice and it must be sent by e-mail to aurinkokaamos@gmail.com or by phone to +358 44 29 41 602. The product must be returned by post within 14 days of the cancellation notice in its original condition and original packaging. Return costs are the responsibility of the customerDelivery costs paid by the customer for the order will not be refunded. Attach a copy of the cancellation notice to your product return. If the product has been used, we reserve the right to charge for impairment. 
When returning a delivered order, include your name and contact information. We will refund your money through the Checkout system. We will pay the price of the returned products within 14 days if the product is returned.

Return address:

AURINKOKAAMOS 

Sarapolku 14
45120 KOUVOLA
Finland

Right of cancellation does not apply to an opened package of incense.

Non-picked order

Non-picked order is not the same thing as a refund or cancellation. An order returned to Aurinkokaamos (Non-picked parcel or the letter returned) terminates the order, in which case the contract is considered terminated. In this case, Aurinkokaamos charges a postage of € 5.90, a possible redemption fee of € 5.90 and a handling fee of € 5.00. A total of € 10.90 or € 16.80. Also in this case, we will refund the remaining amount through the Checkout system.

Problem solving

If the product is lost or damaged during transport or is otherwise not correspond to your order, you will need to notify the error at the latest within 14 days of writing Right of cancellation and return policies, click the address listed above or by calling the contact information phone number. If the package is damaged on delivery, a claim must be made immediately to the company, which carried it.

AURINKOKAAMOS

Sarapolku 14 
45120 KOUVOLA

Finland 

Finnish  +358 44 294 1602 
English  +358 40 750 3951 

You can contact us by clicking the e-mail address - info@aurinkokaamos.fi